The Ascoma Group specializes in insurance brokerage. Its core market is primarily Africa. As part of the Chedid Capital group, which has specialized in reinsurance since its acquisition in 2021, Ascoma has become one of the major operators in the insurance sector in all countries where the group is present. It remains the market leader in this field today.

As part of the development of its business and portfolio management, we are looking for a Customer Account Manager (M/F) within Ascoma Niger, based in Niamey.

You will notably contribute to the implementation of the subsidiary’s Commercial policy by developing business and saturating client portfolios to help achieve assigned objectives.

Reporting to the Sales Department, you will be responsible for the following duties:

• Conduct commercial prospecting according to a well-established plan
• Develop new business and saturate various portfolios
• Foster relationships with partners and build customer loyalty within the portfolio
• Initiate promotional activities and advertising campaigns for products
• Contribute to premium collection as well as the recovery of unpaid debts and arrears
• Help manage customer claims and process their complaints to ensure satisfaction
• Perform administrative tasks for the office
• Analyze customer expectations and offer tailor-made solutions
• Evaluate the effectiveness of commercial actions, diagnose any difficulties, and propose appropriate solutions
• Monitor market developments and competitor offerings to continuously adapt the company’s offerings
• Participate in the establishment of conventional documents (quotations, contracts, T, GCs, agreements, amendments, etc.)
• Check production documents and ensure their archiving
• Contribute to the drafting of periodic activity reports
• Contribute to the calculation and analysis of activity performance indicators
• Contribute to customer compensation activities
• Contribute to the development of the employer brand’s reputation
• Monitor client contracts and renewals (maturity notices, premium adjustments)

Required Profile:

• Knowledge of insurance products (P, Health, and Life);
• Mastery of negotiation and sales techniques;
• Ability to analyze needs and propose suitable solutions;
• Knowledge of the CIMA Code;
• Knowledge of commercial management;
• Good aptitude for customer satisfaction and loyalty;
• Mastery of prospecting techniques and direct client relations with corporate and individual clients;
• Ability to represent the company at events, professional meetings, and business networks;
• Proficiency in office software (Word, Excel, and PowerPoint).

Education Experience:

• Master’s degree (Bac+4/5) in Business Management, Marketing, Insurance, Banking-Insurance, or Insurance Law
• 3 to 5 years of experience in the insurance sector

Position available on a fixed-term contract with possibility of evolution to permanent contract based on performance and suitability for the position.