The Ascoma Group specializes in insurance brokerage. Its core market is primarily Africa. As part of the Chedid Capital group, which has specialized in reinsurance since an acquisition in 2021, ASCOMA has become one of the major operators in the insurance field in every country where the group is present. Today, it remains the market leader in the sector.

As part of the reinforcement of our teams, we are looking for two Senior Account Managers (M/F) within Ascoma Benin, based in Cotonou.

Your main duties will include welcoming and advising clients (corporate and individual) regarding property and casualty as well as life and health insurance by selling products and services in accordance with ASCOMA’s commercial policy, in order to increase turnover and build client loyalty, while complying with group standards and the CIMA code.

Reporting to the Sales Department, you will be responsible for the following missions:

• Propose and participate in the implementation of specific action plans to achieve objectives;
• Welcome clients and process their requests;
• Establish a schedule for maintaining client relationships;
• Conduct prospecting and ensure their conversion into new business;
• Perform cross-selling and up-selling within the existing portfolio;
• Update projects listed in the Sales Dashboard;
• Comply with Key Account monitoring standards as defined in the Key Account management charter;
• Visit and maintain the assigned portfolio;
• Ensure a professional and impeccable welcome for clients and prospects;
• Maintain an ongoing relationship with clients;
• Handle claims and complaints received from clients;
• Monitor arrears for the current and previous financial years;
• Initiate any action with the client to reduce these arrears;
• Ensure debt collection and initiate any action to reduce payment delays.

Candidate Profile:

• Technical skills:
• Good knowledge of the insurance sector, products (Health, Motor, Comprehensive Home Insurance) and their risks and guarantees
• Mastery of technical vocabulary, pricing methods, and the regulatory framework (CIMA Code, insurance law)
• Knowledge of sales techniques and commercial management
• Professional skills:
• Ability to analyze client needs and propose suitable solutions
• Ability to develop, retain, and manage a client portfolio
• Mastery of negotiation, sales pitching, and handling objections
• Rigor in the management and monitoring of information
• Personal qualities:
• Excellent interpersonal skills, sense of service and hospitality
• Commercial sense, active listening, and empathy
• Organization, rigor, and analytical capacity
• Dynamism, responsiveness, and fluency in both oral and written communication

Education & Experience:

• Master’s degree (Bac+4/5) in Business Management, Marketing, Insurance, Banking-Insurance, or Insurance Law
• At least 5 years of experience in the insurance sector